200 British Airways passengers endure 3-day transit nightmare
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A British Airways flight between Orlando, Florida, and London turned into a three-day ordeal for 200 passengers.
A routine British Airways flight turned into a nightmare as a flight from Orlando to London ended up taking three days, included an unplanned landing in New York City and an overnight stay at JFK Airport.
Flight BA2036 was scheduled to leave Orlando on 1st November and arrive in London 8-hours later.
However, due to a “technical defect” and then a diversion to New York, passengers did not arrive in London until Sunday 4th November.
During the initial 6-hour delay at Orlando, British Airways put up passengers in a hotel.
To the misery of the passengers, 40 minutes into the delayed flight, a “minor technical issue” saw the plane diverted to New York’s JFK Airport.
Passengers said their children were forced to sleep on the floor at JFK’s Terminal 7.
Speaking to the BBC, passenger Sarah Wilson, said: “It was chaos, and there was not a BA representative in sight taking charge.
“BA’s customer service was disgusting, absolutely abhorrent. It was the journey from hell when it was supposed to be a holiday of a lifetime that we’d saved up for years to go on.
“The passengers were treated inhumanely. All we wanted was some food and drink, somewhere to sleep and to be kept informed, and they failed on all counts no matter what they claim.”
In a statement, British Airways apologised for the delay and explained that due to the New York marathon it was unable to find accommodation as the hotels were even busier than usual.
“We appreciate that this was an exhausting and frustrating experience for our customers, and we have apologised for the long delay to their flight,” it said.